With Covid 19 restrictions lifted, we wanted to let you know our current policy

  • To maintain safety, our staff are still taking the precaution of wearing PPE and cleaning rooms.
  • We will contiue to take temperatures on entry to the clinic. 
  • PPE items for patient use are readily available in reception.
  • We recommend the use of face masks and sanitizer.


Please contact the clinic to change your upcoming appointment asap if you develop any of the following symptoms:-

  • A high temperature  (hot to touch on chest or back)
  • A new, continuous cough  (coughing a lot for more than an hour or, 3 or more coughing episodes in 24 hours)
  • If you usually have a cough, has it become worse than usual?
  • A loss of, or change to senses of smell or taste (you cannot smell or taste anything, or things smell or taste different to normal)


Reception will be able to re-arrange your appointment for you

Covid-19 Test and Trace

If you are contacted by Test and Trace (or equivalent) to provide details of your contacts, please ensure to categorise your Osteopath as a healthcare contact and not a general contact. Due to The Richards Centre following Public Health England guidelines, naming us as a healthcare contact allows Test and Trace to advise us accordingly.

If The Richards Centre is contacted by Test and Trace (or equivalent) please note they have an obligation to provide basic contact information of those that have visited the clinic in the interest of public health:

The introduction of a contact tracing system by Central Government is in the public interest to protect citizens of the UK from the transmission of COVID-19. Notwithstanding the need by osteopaths to seek explicit patient consent to share medical records with third parties in order to satisfy GDPR Article 9, some details can be shared where it involves public interest matters.

Article 6 provides special provision where the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller. 

Clearly tracing those potentially infected with COVID-19 is in the public interest and the osteopath can share basic contact information such as the patient name, address, telephone number and email address with tracing agents. However, they are not permitted to share any medical information (beyond basic contact details) without the consent of the patient or a Court Order.

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